Refund Policy

Refund Policy
 

At Sukun Wellness, we strive to provide exceptional service and customer satisfaction. Please review our refund policy to understand your options.
 

Booking and Cancellation Refunds
 

• Full Refund: Cancellations made up to 24 hours before the scheduled appointment time are eligible for a full refund.
   
• Partial Refund: Cancellations made between 4 and 24 hours before the appointment time will receive a 50% refund.
   
• No Refund: Cancellations made less than 4 hours before the appointment time or no-shows are not eligible for a refund.
   

Package Refunds
 

• No Refund: Cancellations of packages after 30 days of purchase are not eligible for a refund.
   

Late Arrival Refunds
 

• Full Refund: If our massage therapist is more than 30 minutes late, you will receive a full refund for the session.
   

Payment Policy
 

• Payments must be made in advance via our website using a credit or debit card.
   
• We do not accept payments through a point-of-sale (POS) system or cash payments.
   

How to Request a Refund
 

• To request a refund, please contact our customer service team via email or phone with your booking details.
   

Exceptions
 

• Refunds are processed according to the above-stated policies. Special considerations may be made on a case-by-case basis.
   

Contact Us If you have any questions or need further assistance, please don’t hesitate to contact us.